If you are using the Guidanz application for Guided Diagnostics and filing Warranty claims in Rapidserve web, there are some IMPORTANT best practices which will help you get the most efficient SRT auto population. Specifically, to get the Access SRTs selected by the technician to populate from Guidanz, the job will need to be in a completed status and properly closed. However, since the ‘CREATE CLAIM’ is not available on closed jobs, there are an order of steps which should be taken to ensure the Access SRTs selected by the technician are populated in Rapidserve web. You can now access Cummins Course #1431 on QSOL which will give you some detailed instructions on the best practices to get SRT auto population from Guidanz jobs.