Welcome to the first edition of the improved Cummins ServiceLine Newsletter! This new version of the ServiceLine newsletter is intended to serve as a consolidated source of information for Cummins dealers on everything Service, Parts and Warranty. As part of the new ServiceLine newsletter, you have the ability to self-select the types of information you would like to receive from Cummins by clicking the “Manage Subscriptions” link at the bottom of this email.
La version française sera disponible le 31 août en cliquant sur le bouton ci-dessous.
- Cummins Centralizes ReCon Engine Quoting Support - When Cummins Sales and Service centralized Customer Assistance Center parts agents onto the 1-800-CUMMINS phone system, we also added a new group of ReCon Engine quoters (currently USA only).
- QuickServe Online to Parts.cummins.com Migration – Next Steps - On June 11th, we heard your voices regarding concerns with the parts.cummins.com migration. Because we deeply value your opinions and your continuous partnership, we[LLF1] wanted to share the steps we are taking to get ready for the next migration.
- Cummins Parts support is available through 1-800-CUMMINS - We would like to thank our you for your patience while we migrate all Parts support calls to 1-800-CUMMINS
- N14 CM876 Upfit and Overhaul Opportunities - Installing an N14 CM876 upfit kit at the same time as an engine overhaul is great way to provide value to customers operating N14 engines.
- MidRange Automotive Overhaul Kits – Fuel and lube filters have been added to midrange automotive overhaul kits. Click here to learn about the kits and where to find information.
- Heavy-Duty Truck On-Highway Overhaul Kits – Updates and Reminders - This update provides clarity on the Overhaul rebate program and where to locate relevant information.
- Recent Cummins Warranty Communications Listing - Have you missed any recent Cummins Warranty Publications? Review a summary of Dealer Warranty Communications published since July 8, 2020. For the most up-to-date list, log onto QuickServe® Online.
- Warranty Parts Return- Enhanced Parts Return - Stay up to date with Enhanced Parts Return requests and Part Return instructions from the Warranty Parts Return group.
- Username Reclaim Process to Improve Your Security - Cummins hosts and supports many online resources where logging in is required. To keep users’ login information secure, users will be required to take action to Reclaim their usernames.
- EGR Cooler Corrosion - Caused by Water, Cleaners and/or Soap Contaminants in Air Handling System.
- Technical Updates - We’ve made further improvements to the list of Technical Updates. Please keep in mind that this information does not replace instructions located on QuickServe® Online.
- Mechanical & Electrical Service Tools - Do you want to stay up to date on the most recent released tools and tooling changes? Review the latest from the Service Tools Group in this month’s Tooling Update.
- Labor Day Closure- In observance of the Labor Day Holiday, many U.S. and Canadian Cummins facilities will be closed on Monday, September 7th, 2020.